Privacy policy

Effective Date: 01-11-2025
Last Updated: 23-10-2025

Proffiz Realty (“Proffiz”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information through our website, CRM system, franchise network, and related services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, contact number, email address, postal address, and identification details.
Property Interests: Budget, preferred locations, property types, and related preferences.
Financial Information: For loan assistance or property booking (shared securely through authorized channels).
Franchise & Partner Data: Business name, registration details, employee data, and account information.
Technical Data: IP address, device type, browser information, and cookies for analytics and CRM purposes.

2. How We Collect Information

We collect data through:

Website forms, CRM registrations, and online inquiries.
Franchisee offices, channel partners, and Proffiz representatives.
Customer interactions (phone calls, WhatsApp, SMS, or email).
Builder tie-ups and third-party integrations for property listings or loan services.
Cookies and web analytics tools used on our digital platforms.

3. Purpose of Data Collection

We use your information to:

Respond to property inquiries and provide requested services.
Facilitate property sales, site visits, and loan assistance.
Verify identity and maintain communication during the transaction process.
Manage franchise and channel partner relationships.
Improve CRM functionality, marketing strategies, and customer experience.
Comply with legal, regulatory, and contractual obligations.

4. Data Sharing & Disclosure

Proffiz Realty may share your information only under these circumstances:

With authorized builders, banks, and service providers involved in your transaction.
With franchisees or channel partners who are part of your property inquiry.
With legal, regulatory, or government authorities when required by law.
With trusted vendors who provide CRM, hosting, and communication services under strict confidentiality agreements.

We do not sell or rent customer data to any third parties.

5. Data Retention

We retain personal data only as long as necessary for business, legal, or regulatory purposes. Once data is no longer required, it will be securely deleted or anonymized.

6. Data Security

We implement advanced technical and organizational measures to protect personal data, including:

Encrypted CRM systems
Secure access controls
Regular data audits
Employee and franchise data confidentiality agreements

However, no system is 100% secure; users share data at their own risk.

7. Cookies & Online Tracking

Our website and CRM may use cookies to:

Track user activity
Personalize experience
Analyze web traffic

You can disable cookies in your browser settings; however, some site features may not function properly.

8. Your Rights

You may request:

Access to the personal data we hold about you
Correction or deletion of inaccurate data
Withdrawal of consent (where applicable)
Restriction or objection to certain processing activities

Requests can be sent to info@proffiz.in

9. Franchisees & Channel Partners

All Proffiz franchisees and channel partners must comply with this Privacy Policy and sign a separate Data Confidentiality & CRM Access Agreement. Any misuse of customer data may lead to termination of partnership and legal action.

10. Updates to this Policy

Proffiz Realty reserves the right to modify this Privacy Policy at any time. The updated version will be posted on our official website and CRM portal with the effective date.

11. Contact Information

If you have any questions or complaints about this Privacy Policy or data handling practices, please contact:

Proffiz Realty
Email: info@proffiz.in
Phone: +91-8056666902
Address: AD 45, 3rd Floor, Shanthi Colony, Anna Nagar, Chennai, Tamilnadu, India 600040.

Privacy Policy